Please refer to the product description for an estimated delivery time. Pieces that are made in collaboration with our partners in England and Mexico, in addition to our accessories, ship immediately.

Our made-to-order pieces are manufactured when an order is placed.

After shipment, US orders should generally take 3-5 business days to arrive. International orders typically take 2-3 weeks depending upon final destination and customs processing.

You can choose to pay with a debit or credit card, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Prepaid and gift cards from any of the above providers are also accepted. 

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total merchandise value, and displayed in checkout.

Domestic flat rate via USPS starts at $6.85
International: $20
Please note that the buyer is responsible for any additional fees and taxes charged by customs in your country, as well as ensuring that imported products comply with local laws. For more details on those costs and procedures, please contact your local customs authority.

If you are not satisfied for any reason, and are based in the United States, we are glad to accept returns of merchandise for a full refund (excluding shipping fees) or exchange so long as your item meets the following criteria:

• Returns are accepted within 7 days of the delivery date.

• Returns are only accepted for items shipped within the United States - we do not accept international returns.

• Returned item(s) must be in original perfect and sellable condition, unworn and undamaged. It must include the original packaging, the original receipt, tags, & leaflets.

• Shipping and handling fees are non-refundable. Return shipping fees are the responsibility of the customer.

• All return requests must be mailed to contact@krystellbarraza.com

Returned items will be inspected upon their arrival. If the product was used/damaged, will charge you with any depreciation, reimbursing you only the residual value of the product.

Please note that sale items are non-returnable. For hygienic reasons we cannot accept returns for lingerie, swimwear, hair accessories and hosiery.